“The most important thing in communication is hearing what isn’t being said.”
Great relationships require great communication. Great communication requires that I..
Listen to what is said. Listen for what isn’t said. Seek the essence. Validate. Fully understand the other. Only then choose a response. Convey compassion, warmth, and concern by attending to volume, tone, and body language. Summarize mine and the others viewpoints. Come from a place of creating possibilities and positive outcomes. Speak my “truth” and know it may be different from someone else’s truth (and that is okay) because great relationships are based on mutual understanding not on mutual agreement.